Terms and Conditions

About Us:

We create hand-tailored clothing and accessories for men and women. We are an independent operation based in Brighton; all of our items are either one off creations or produced on a very small scale.  A large proportion of the materials used are in limited supply as they are genuine vintage or one-off fabrics. Many items can be commissioned in different styles and fabrics so please contact us directly for a more bespoke service.

Refund Policy:

Each one of our items of clothing and accessories is handmade from scratch, often from a very limited supply of vintage or one-off fabric, so that most items are unique.

Many of our items of clothing can also be made-to-order in your choice of fabrics on offer therefore we encourage you to take a moment to make sure that you are completely happy before placing your order. Any items that are made-to-order are non-exchangeable and non-refundable.

If you have purchased one of our garments via our website’s online store (excluding made-to-order garments) and it doesn’t fit, you can return this garment for an exchange or full refund (minus any postage & packaging costs) within 14 days of the garment being received by you. We require that you email us at info@theemperorsoldclothes.co.uk within this 14 day period if you wish to exchange or return your garment.

Delivery Policy:

All items are wrapped in tissue paper and packaged in soft plastic packets of relevant size.

We will despatch all orders within 1 week of payment (unless otherwise noted). We will ship all orders by Royal Mail – Special Delivery within the UK.

If you would like to track your order then please contact us directly to request your tracking number.

Outside of the UK we ship orders via International Signed For Delivery. We cannot be responsible for the loss or theft of items once they have been shipped but if you have any problems with your order please get in touch and we will do our best to investigate on your behalf.

We will send email confirmation as soon as your order has been posted.