SHIPPING + RETURNS
Design your own garments take approximately 6-9 weeks to create before they are shipped.
Design your own coats and silk chiffon garments take approximately 10-12 weeks to create before they are shipped.
Please note that any garments ordered during a flash sale take approximately 10-12 weeks to create before they are shipped.
If you would prefer to receive your order more quickly you can add a ‘Jump the queue’ surcharge to your order when you are on the checkout page and your garment will be created in 3-4 weeks then shipped to you.
Please note it is one Jump the queue surcharge per one garment so if you are ordering multiple garments you will need to add multiple ‘Jump the queue’ surcharges. ‘Jump the queue slots are subject to availability – if you have any questions please do not hesitate to get in touch.
We offer different shipping options which are calculated depending on what is in your basket at checkout:
UK SHIPPING Free UK shipping via 1st Class Signed For (with tracking code)
Special Delivery by 1pm (with tracking code)
Special Delivery by 9am (with tracking code)
Worldwide shipping via standard untracked airmail (no tracking code)
International Tracked & Signed (with tracking code) – recommended
We ship using circular packaging which will automatically be added to your basket. Read our FAQ page to find out more.
*PLEASE NOTE* If you are on a low income you can opt-out of packaging charges at checkout.
Please send your empty packaging back to us ( you will need to assign postage) so we can reuse it for future orders and keep our packaging circular for the whole Emperor’s community. If you have any queries please don’t hesitate to get in touch.
Design your own orders are non-returnable + non-refundable. If the fit isn’t quite right when your garment arrives, we work with you to get it just right! Simply get in touch with us within 14 days of receiving your order to discuss your alteration For more information read our Returns Policy before placing your order.
Please send back your item(s) to us using your circular package using the return address label provided; you will need to add postage.