Shipping + ReturnsSHIPPING
Resale garments are shipped within five days of purchase. If you are having alterations made to your garment it will be added to the alterations queue and shipped when it is ready. Alteration times can differ depending on the complexity of the alteration and how busy we are so please enquire.
We offer different shipping options:
UK SHIPPING
Free UK shipping via 1st Class Signed For (with tracking code)
Special Delivery by 1pm (with tracking code)
Special Delivery by 9am (with tracking code)
INTERNATIONAL SHIPPING
Worldwide shipping via standard untracked airmail (no tracking code)
International Tracked & Signed (with tracking code) – recommended
PACKAGING
We ship using circular packaging which will automatically be added to your basket. Read our FAQ page to find out more.
*PLEASE NOTE* If you are on a low income you can opt-out of packaging charges at checkout.
Please send your empty packaging back to us ( you will need to assign postage) so we can reuse it for future orders and keep our packaging circular for the whole Emperor’s community. If you have any queries please don’t hesitate to get in touch.
RETURNS
Resale garment orders that are not altered in any way may be returned for a full refund. You must contact us via email to info@theemperorsoldclothes.co.uk within 21 days of your shipping date to be eligible for a refund. After 21 days we cannot offer a refund.
Resale orders that have been altered in any way are non-returnable + non-refundable. If the fit isn’t quite right when your garment arrives, we work with you to get it just right! Simply get in touch with us within 14 days of receiving your order to discuss your alteration
For more information read our Returns Policy before placing your order.
Please send back your item(s) to us using your circular package using the return address label provided; you will need to add postage.
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